How to book your summer holiday - with Pyrenees Collection

 

Browse our website by going to the resort pages and decide upon the residence/chalet/hotel you would like to book by clicking on the accommodation link to read more details.

 

For an immediate response during office hours, please call our knowledgeable reservations team on
0844 576 0176
to discuss your precise requirements

 

 

BOOKING FORM

 

Once you have completed your search and found an apartment/chalet/hotel you would like to book, please enter your details by clicking the book now button on the accommodation page.

If available, your accommodation will provisionally be held until a member of staff contacts you by telephone or email to confirm your booking, usually within 24 hours.

Your reservation will be confirmed as soon as we receive a deposit.

 

 

ENQUIRY FORM 

 

Once you have completed your search, click on the request info button to make an enquiry into the accommodation.

If the accommodation has limited availability, your enquiry will get sent to a member of staff who will contact you by telephone or email, stating if the apartment that you require is available or not. If the apartment is not available we will offer you other alternatives whether it is a different departure date or an alternative accommodation.

You can hold an option for up to 24 hours on your selected accommodation. The option will expire if we do not receive a deposit, or if we were unable to make contact with you.

 

 

QUOTE REQUEST FORM

 

If you would like a Pyrenees Collection specialist to put together a quote to help you in planning your next French summer holiday, click the quote request button. You will now able to complete our quote request form by answering a few simple questions allowing us to tailor your requirements.

We will endeavour to contact you within 24 hours of your enquiry with a detailed quotation.

 

 

CONFIRMING YOUR BOOKING

 

In order to confirm your booking, we will need a deposit of 25% of the total holiday cost (excluding insurance premiums, for which the full amount is due at time of booking).

This deposit can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta, a member of staff will phone you to take your method of deposit payment. In the case of credit cards, we will make a 1.85% charge on all transactions paid in this way in order to cover higher bank charges. In the case of bank transfer from abroad, we will make a £6 charge on deposits in order to cover higher bank charges.

A confirmation invoice and our Booking Conditions will follow within 7 days of your booking. It details what has been reserved, the cost of your holiday, and the date by which the balance is payable. Please check details on the confirmation carefully and contact us immediately if you have any queries, as a binding contract will come into force between us when we issue a confirmation invoice.

 

 

PAYING THE BALANCE OF YOUR HOLIDAY

 

The balance of your holiday is due no later than 8 weeks prior to departure. If the booking is made less than 8 weeks prior to departure, the total cost of the holiday is payable immediately.

The balance can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta. In the case of credit cards, we make a 1.85% charge on all transactions in order to cover higher bank charges. In the case of bank transfer from abroad, we will make a £6 charge on balances paid in this way in order to cover for higher bank charges.

We do issue payment reminders but please note late payment will incur a surcharge of £10 per day, per booking. If we do not receive payment we shall cancel your travel/accommodation arrangements, retain your deposit, and apply cancellation charges.

 

 

Your travel documents
Your travel documents will be sent to you two weeks prior to your departure. These will include accommodation vouchers with directions, resort information, Eurotunnel or ferry travel reference and where applicable extras vouchers and insurance documents.

 

 

Call us on 0844 576 0176 or email us at reservations@pyreneescollection.co.uk to book your summer holiday.  

 

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