General Information - What you need to know about your ski holiday


Included in your holiday Not included in your holiday ABTA Protection FAQs


Your accommodation
Our directors and staff have personally visited each resort we feature. You will benefit from handpicked superior accommodation offering an excellent level of comfort and spaciousness.

Special needs
We are happy to advise and assist elderly, special needs or disabled customers in choosing a suitable holiday. Clients with mobility problems are strongly advised to enquire about self catering accommodation and hotels before booking, as many have steps, steep stairs, narrow doors and awkward corners.

Special requests
Please advise us at time of booking of any special request, which will be communicated to our French partners. All special requests will be noted, but cannot be guaranteed. Cots, TV, telephone lines, bath towel hire, cleaning kit and end of stay cleaning are some of the options which can be arranged at some accommodation (when not included in the basic package), sometimes pre-travel, sometimes only on arrival. Please enquire for the availability of these for your chosen accommodation.

Your own car
For many of our accommodation locations, a car will allow you to drive to the slopes or the shops without being dependent on public transport. If you don't fancy driving all the way there why not consider fly/drive or rail/drive?

Tourist tax
The local authorities in France may charge a Tourist Tax for each person staying there. This varies from place to place, and can be up to €2/per person/per day.

‘Ski-in Ski-out’ properties
Where a property is described as being ski-in/ski-out, this is subject to normal snow conditions in that resort at the time and to the individual skier’s ability.

Travel Documents
All passengers must have a valid passport. British passport application forms are available from Post Offices and you should allow up to 12 weeks for issue or renewal.

Useful source of information
Atout France, Lincoln House, 300 High Holborn, WC1V 7JH London.
Tel: 09068 244123 (premium number) & FranceGuide Website


French Public Holidays
On public holidays (25/12, 01/01, 01/05) you will find shops, museums and banks are often closed, so make sure you have enough local currency to tide you over.

General travel advice
The Foreign Office offers general travel advice and country specific advice. Please check their website for useful information. Their Know Before You Go section has important information.

French School holidays
Please note that half-term school holidays in France run from 07/02/15 to 08/03/15. Resorts can be particularly busy during this period with more crowded slopes and some queuing at the lifts. If you can avoid these period, not only you will avoid the crowds but you will also pay less for your holiday.

The Euro
All prices to pay locally (deposit, local tax, linen or TV hire...) are now quoted in Euros.





We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. However, all holidays are subject to availability and may be subject to price changes prior to confirmation of your booking.

We take great care to ensure the website’s accuracy but services and facilities may change or be withdrawn and information may change. Prices for holidays change frequently. Whilst we check regularly to try to ensure that holidays are available at the prices shown, we cannot guarantee the availability of any holiday or transport arrangement at an advertised price. However, the current price will be given to you before you confirm your booking. All prices are in sterling unless otherwise stated.



What's included in your holiday cost

  • Return Eurotunnel crossing from Folkestone-Calais with Free Flexiplus upgrade (standard ticket for 13/02, upgrade available)
  • All port taxes
  • Accommodation as shown on your invoice
  • Electricity, heating, water and gas
  • VAT
  • Meals at hotels (unless otherwise stated)


              What's not included in your holiday cost

              • Ferry, Eurotunnel, Train supplements detailed on ferry page
              • Personal and motoring insurance premiums
              • Charges for facilities such as saunas (unless otherwise stated)
              • Linen and end of stay cleaning for self-catering (unless otherwise stated)
              • Personal items such as telephone, drinks, room service
              • Parking costs in resort
              • Equipment hire or lift passes
              • Deposits requested at self-catering locations on arrival
              • Reimbursement to apartment owners for any damage to their property
              • Local tourist tax (max € 2/pers/day)
              • Credit card handling fees  


              Book with Confidence


              ABTA logo When booking with Peak Retreats Ltd as Pyrenees Collection you can rest assured that you are arranging your holiday with an ABTAbonded company. This is your best guarantee of complete financial security, a guarantee you do not receive when booking your accommodation and transport independently.



              Any More Questions?


              Please visit our frequently asked questions page.  



              Should you have any further queries about ski for families you can contact one of our team on 0844 576 0170 or email us at 



              Sign up for our newsletter & latest offers


              Join our Newsletter

              Please complete your details below


              First name:


              Your e-mail address:

              Confirm e-mail address: